S H I P P I N G  & N O T I F I C A T I O N

All ready to ship pieces are shipped within 1-3 business days of order placement & are shipped via USPS First Class with tracking. USPS - First Class is NOT insured.

If you would like a package insured I am happy to do so. Insurance results in additional fees that need to be arranged before an item can be shipped. You also have the option of signature conformation for added piece of mind. Please keep in mind I cannot guarantee shipping safety after it leaves my possession. Please email me if you would like more information on insurance. 

A separate email will be sent when your order is shipped with your tracking number. Please double check your shipping address & contact information at checkout. Buyer is responsible for supplying correct delivery information.

Shipments are all processed & carefully hand-packaged by me for safe delivery.

Mountain Mama Silver cannot assume responsibility for lost stolen or damaged packages in transit.

 R E T U R N S  &  E X C H A N G E S

If you are not happy with your order for any reason, please contact me immediately. I will do my best to resolve any issue in my ability.

All items are final sale and are not eligible for return, Unless there is an issue with the item that resulted from my error.

Mountain Mama Silver is not responsible self-sizing errors. I recommend professional ring sizing for accuracy.

Stones are natural & can vary in material. Stones are represented in their listing images as accurately as possible to show true coloration. Slight variation of color may occur due to viewing differences.

I am a one-woman operation at here at Mountain Mama Silver & I sometimes I make mistakes. Please contact me immediately if there is any discrepancy with an order. 

C A N C E L L A T I O N

Orders may be cancelled within 2 HOURS of order placement.

 Jewelry Care

Products are handmade with love & care that should last. All items are .925 sterling & .999 fine silvers. Stones are unique, one of a kind & genuine high quality. Natural stones are known to be FRAGILE & do not hold up well to abuse, dropping on hard surfaces or working with industrial tools. Please keep this in mind & carefully care for your jewelry.

Mountain Mama Silver does not offer jewelry repair OR resizing services.